FAQ

The website provides general reference information. The conditions may differ depending on the direction and the airline. To clarify the current rules on visas, border crossing conditions and baggage transportation, please contact the appropriate official organizations.

In case of country denial to accept a passenger, he should return to the point of departure at the airlines or government request. Government denial of passenger entry into the country is not airlines liability. Passenger must pay appropriate fare for his transportation in the opposite direction.  Any funds from previously paid by the passenger to the airlines may be used for payment of such transportation. Money paid by passenger for carriage to entry denial or deportation point, is not refundable.

State authorities of the country, which took deportation decision, are paying for transportation of civil/criminal deportees. Before boarding airline employees should be warned about presence of potentially dangerous and passengers under compulsion, and should make appropriate entries in case of escorted persons carriage.    

Airline has a right to refuse civil or criminal deportees carriage only in case of any needed documents lack or if deportee could be a threat to life and health of other passengers or damage flight safety. Deportees are not provided with high class services. Boarding and exit of these passengers categories is carried out separately from other passengers. Service of alcoholic beverages and on-board meals including metal cutlery is denied. Potentially dangerous passengers are usually provided with seats at the end of aircraft and, if conditions permit, are separated from others with one or several rows of free seats.

As a rule, number of civilian deportees can not exceed 10 persons per flight. It is prohibited to separate deported family during transportation. In case of large deported families transportation, it’s allowed to exceed the maximum number of civilian deportees per flight.

Criminal deportees not presenting particular threat (danger), are transported in groups, not more than three persons per flight, escorted by at least one security guard. Dangerous detained criminal persons, can be taken to carriage not more than one per flight and accompanied by at least two guards.
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