How to cancel an Aeroexpress ticket?

In case of Aeroexpress ticket cancellation, full fare cost is refundable (except for refund fee of 15 UAH and payment system fee charged by the bank while payment for the ticket).

Refund periods depend on the fare — Standard or Business.

To refund the ticket, please
  1. Log into Tickets.ua.
  2. Enter the section "My account" and select number of booking.
  3. Press the button "Cancellation request".
  4. Confirm refund amount.
  5. In case of Visa/MasterCard payment: Money will be automatically credited to the card, you have used for the original payment, within 3–5 business days.
  6. In case of Privat24 or WebMoney payment: after confirmation of refund amount you will see the refund request. Fill in the the form and press the button "Request for refund". Money will be automatically credited to the electronic purse, you have used for the original payment for the order, within 3–5 business days or to your Privat24 account within 3–7 business days.