Hotels of Ukraine
Transfer to/from the airport
ОТР Tickets Travel Card
Changes in tickets and flights
Changes in schedule and cancellation of flights
Carriage of passengers
Carriage of baggage
Check-in and boarding
Discounts & special offers
Kyi Avia Garant Insurance
How can I book a ticket online?
Where can I view my booking?
How far in advance can I book a flight ticket?
How can I book a ticket from a mobile device?
What payment methods can I use to pay for my booking?
Why is there a need in anti-fraud payment verification?
Is it possible to save my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My Account"?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
How do I enter passenger information when creating a booking?
Can I change date or itinerary in my booking?
Can I change or correct my name or sex in my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes in my ticket?
How сan I pay for changes?
How can I cancel the booking?
What should I do in the event of unforeseen changes?
What you need to know upon purchase of a low-cost flight
How can I use the bonus card from the airline?
Can I select a seat on the plane?
Will I have an in-flight meal?
Can I select a special meal?
How to check in for the flight?
How can I check in for the flight online?
Where the booking reference number and the e-ticket number may be found?
How can I get the boarding pass?
What if I can't print out my itinerary receipt or check in for the flight online?
How to find baggage allowance?
What is the checked baggage allowance?
What may not be transported in the carry-on baggage?
What is the limit of carry-on baggage?
How to book carriage of sport equipment?
Baggage on code-sharing flights
Travel with animals
How to buy a ticket for child?
What ticket is required for an infant (0–2 years old)?
What ticket is required for a child (2–12 years old)?