Hotels of Ukraine
Transfer to/from the airport
ОТР Tickets Travel Card
Changes in tickets and flights
Changes in schedule and cancellation of flights
Carriage of passengers
Carriage of baggage
Check-in and boarding
Discounts & special offers
Kyi Avia Garant Insurance
Where can I view my booking?
How far in advance can I book a flight ticket?
How can I book a ticket from a mobile device?
What payment methods can I use to pay for my booking?
Why is there a need in anti-fraud payment verification?
Is it possible to save my booking without payment?
How to check the fare rules in "My Account"?
Can I change date or itinerary in my booking?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
How do I enter passenger information when creating a booking?
Can I change or correct my name or sex in my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes in my ticket?
How сan I pay for changes?
What should I do in the event of unforeseen changes?
How can I use the bonus card from the airline?
Can I select a seat on the plane?
Will I have an in-flight meal?
Can I select a special meal?
How to check in for the flight?
How can I check in for the flight online?
Where the booking reference number and the e-ticket number may be found?
What may not be transported in the carry-on baggage?
How can I get the boarding pass?
Baggage on code-sharing flights
What if I can't print out my itinerary receipt or check in for the flight online?
How to book carriage of sport equipment?
How to find baggage allowance?
What is the limit of carry-on baggage?
What is the checked baggage allowance?
Travel with animals
How to buy a ticket for child?
What ticket is required for an infant (0–2 years old)?
What ticket is required for a child (2–12 years old)?
How can I book a ticket online?
What does the status of my booking mean?
How can I cancel the booking?