If you can not contact an operator of the assistance-company or the insurance company, contact the medical institution and cover the medical expenses yourself. Upon this make sure to keep all the documents confirming the payment and the occurrence of the insured event.
Upon your return to the country of permanent residence, it is required to contact the insurance company within 15 working days and provide documents confirming the expenses. In case the accident is recognized as insured (provided by insurance terms), insurance company indemnifies expenses in hryvnas at the exchange rate of the National Bank of Ukraine within the limits indicated in the contract.
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