Buy airline tickets Maleth Aero

We had booked our Caribbean New Year cruise direct with P&O, who assured all guests in a email that this company was going to over a first class service. What a huge mistake this prestigious company have made. We flew on MLT 1105 from Manchester to Antigua on 30/12/23 and were delayed by 5.25 hours. The service we received on this aircraft was disappointing, to find only 2 toilets working, offered just 2 drinks, and when asked for milk they’d ran out so couldn’t have a tea/coffee. The aircraft was leaking water in places and tissues had been bodged to prevent guests getting went. The air conditioning was bellowing clouding when on which exacerbated my asthma. The staff unfriendly, no name badges worn, and the staff are all self employed from different countries! The state of the plane when getting off was disgusting, rubbish everywhere on floors and to make matters worse we were on flight MLT 1106 which was delayed from Antigua to Manchester on 13/1/2024 and it so happens we were on the same aircraft as going out because the same 2 toilets were out of order! We have submitted our compensation forms which are unlike any other compensation forms, those were sent on 17th January for both my husband and myself, we have heard absolutely nothing the Maleth Aero. They should feel shameful for every guest that has had the experience we have had, it’s not what we’ve ever been used to on a long haul flight. I emailed P.O guest support on the 17/1. I’ve email P&O customer services (9/2) as we feel that P&O should take the responsibility to get behind the airline to reimburse guests for the money owed. I’m writing this in the hope that maybe even travel presenter Simon Calder reads this complaint and perhaps with his expertise he could advise guests what to do. The hotel where we stayed in Manchester (Clayton) have been inundated with complaints from guests staying with them about all the delays that have incurred with Maleth. Apparently they confirmed that the Maleth Aero staff and crew stay at the hotel in Manchester, and on the morning (14/1/24) we were witnessed this as the hotel chauffeur who picked us up from the terminal and two friends we were travelling with decided to go back to the hotel for beverages , we saw some of the aircraft crew there. So just to clarify, our experience will haunt us for a long time, we had paid for a service we didn’t receive, and for health and safety reasons, in my opinion, these aircraft’s need to be refurbished or condemned. No body should ever have to go through this. The communication between this airline and P&O is shocking. I’ve attached a photo for you to see that upon arriving early on the morning of 30/12/23 it was showing on the screens that our New Year Cruise was “cancelled”…. Not “delayed” but cancelled, I can’t put into words how stressful and upsetting this we to see and to make matters worse, nobody knew what was happening.